Returns & Exchanges

At BC SPCA, we want you to be completely satisfied with your purchase; if you are not, you can return most items within 30 days to help ensure your support for animals remains a positive experience. All proceeds from our shop go directly toward animal welfare, so we appreciate your cooperation with our return guidelines.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, unworn condition with all tags attached and was purchased within the last 30 days.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization and the correct shipping address.

• 3.
  Package Your Item

  Securely pack the merchandise in its original packaging if possible and include a copy of your packing slip or order confirmation inside the box.

• 4.
  Ship and Track

  Send your package using a trackable shipping method; once received and inspected, we will process your refund to the original payment method minus shipping costs.